Planning for Hajj or Umrah involves more than booking flights and accommodation. Pilgrims also need access to important information, permits, religious guidance, and travel services to prepare for their journey.
To make these arrangements easier, the Ministry of Hajj and Umrah in the Kingdom of Saudi Arabia has developed digital services through the Nusuk platform. The Nusuk App brings many of these services together in one place, helping Muslims from around the world prepare for their pilgrimage and manage different parts of their journey.
Whether you are preparing for Hajj, planning an Umrah trip, or visiting Madinah, the app offers useful tools to help you access essential services and information.
What Is the Nusuk App?
The Nusuk App is an official digital platform launched by the Saudi Ministry of Hajj and Umrah to improve the experience of pilgrims and visitors to the Two Holy Mosques.
It brings together services that help users plan their journeys, manage permits and bookings, access religious guidance, and find important information about the holy sites.
The platform is part of Saudi Arabia's wider efforts to improve Hajj and Umrah services through technology and digital transformation, supporting the objectives of Saudi Vision 2030.
According to official announcements in 2026, Nusuk serves more than 51 million users across over 190 countries and offers more than 130 digital services.
Some of the main services available through Nusuk include:
- Hajj and Umrah permits.
- Rawdah Al-Sharifah visit bookings.
- Prayer times and religious resources.
- Digital guidance for pilgrimage rituals.
- AI-powered assistance.
- Maps and navigation.
- Travel and accommodation services.
Key Features of the Nusuk App
The Ministry of Hajj and Umrah continues to expand the Nusuk platform by introducing digital services designed to support pilgrims at different stages of their journey.
Here are some of its important features.
1. Hajj and Umrah Permits
One of the important services available through Nusuk is digital permit management.
Pilgrims can use the application to access relevant permit services, depending on their eligibility and the requirements of the pilgrimage season.
Through the app, users can:
- Apply for available Hajj or Umrah permits.
- View permit information.
- Manage relevant pilgrimage arrangements.
- Access their digital permit details when needed.
These services help make permit management more organised and accessible.
2. Rawdah Al-Sharifah Booking
Visiting Al-Rawdah Al-Sharifah in the Prophet's Mosque in Madinah is a special opportunity for Muslims.
The Ministry of Hajj and Umrah provides a booking service through Nusuk to help organise visits and manage appointments.
Through the application, visitors can:
- Check available appointment times.
- Select a suitable visit time.
- Manage their booking.
- Access relevant visit information.
The booking process helps organise visitor movement and supports a more comfortable experience inside the Prophet's Mosque.
3. Nusuk AI: Digital Assistance for Pilgrims
Understanding Hajj and Umrah rituals can sometimes be challenging, particularly for first-time pilgrims or those visiting Saudi Arabia from another country.
To make information more accessible, the Ministry of Hajj and Umrah introduced Nusuk AI, an artificial intelligence-powered assistant within the application.
It allows users to ask questions and receive information related to Hajj, Umrah, religious guidance, and available services.
Some of its key capabilities include:
- Answering questions about Hajj and Umrah.
- Providing information about pilgrimage rituals.
- Helping users understand available services.
- Supporting text and voice interactions.
- Providing multilingual assistance, with support for more than 180 languages announced by the Ministry.
Nusuk AI is designed to make important information easier to access for pilgrims from different backgrounds.
However, users seeking detailed or personal religious rulings should consult qualified Islamic scholars.
4. Digital Mutawwif: Guidance During Your Pilgrimage
For many pilgrims, especially those performing Hajj or Umrah for the first time, following the different rituals can require additional guidance.
The Ministry of Hajj and Umrah provides the Digital Mutawwif service through the Nusuk App to support pilgrims during their rituals.
The service uses digital technology and location-based assistance to help users understand and follow different stages of their pilgrimage.
Its capabilities include:
- Guidance during Tawaf and Sa'i.
- Automatic counting of Tawaf and Sa'i rounds.
- Information about the different stages of the rituals.
- Relevant supplications and guidance.
- Assistance with routes and movement within the holy sites.
This digital companion helps pilgrims follow their journey with greater clarity and confidence.
5. Prayer Times, Quran and Daily Adhkar
The Nusuk App also provides religious resources that Muslims can use in their daily lives, beyond their Hajj and Umrah journeys.
These features help users stay connected with their worship and access useful religious content.
Some of the available resources include:
- Prayer Times: Check prayer timings according to your location.
- Digital Quran: Access Quranic text and recitations.
- Qibla Direction: Find the direction of prayer.
- Daily Adhkar: Read supplications and remember Allah throughout the day.
- Digital Tasbeeh: Use a digital counter for remembrance and glorification of Allah.
- Haramain Content: Access selected religious content, including sermons and recitations from the Two Holy Mosques.
6. Nusuk Maps and Navigation
Makkah and Madinah welcome millions of visitors, and finding your way around busy religious sites can sometimes be difficult.
To help visitors navigate these areas, the Ministry of Hajj and Umrah has introduced Nusuk Maps, an interactive mapping service within the application.
Users can benefit from:
- Finding important locations within the holy sites.
- Identifying prayer areas and nearby facilities.
- Checking their location.
- Exploring available routes.
- Finding relevant services around them.
These features can be particularly helpful for first-time visitors who are unfamiliar with the surroundings.
7. Travel and Accommodation Services
Planning a pilgrimage also involves arranging accommodation, transportation, and other travel needs.
The wider Nusuk platform brings together travel-related services to help visitors organise their journeys to Makkah and Madinah.
Depending on availability and eligibility, users can explore:
- Hotel and accommodation options.
- Transportation services.
- Haramain High-Speed Railway arrangements.
- Airport-to-Haram transportation options.
- Other travel services connected to their pilgrimage.
Bringing these options together helps users manage different parts of their travel planning through the Nusuk platform.
8. Educational and Cultural Content
A visit to Makkah and Madinah is also an opportunity to learn more about Islamic history and the importance of the holy sites.
Through its educational and informational resources, Nusuk helps visitors discover more about the places they are visiting.
These resources include:
- Information about important Islamic landmarks.
- Historical details about Makkah and Madinah.
- Guidance about religious sites.
- Educational content related to Hajj and Umrah.
- Religious articles and learning resources.
This helps visitors develop a better understanding of the religious and historical significance of their journey.
How to Get Started with the Nusuk App
Getting started with the Nusuk App is simple. Follow these basic steps:
- Download the app: Search for Nusuk on the Apple App Store or Google Play Store.
- Create an account: Follow the registration instructions and enter the required information.
- Explore the services: Browse the application to find the features relevant to your journey.
- Manage your bookings: Access available permits, appointments, and other services.
- Stay updated: Check the app regularly for service updates and important announcements from the Ministry of Hajj and Umrah.
Some services may require additional information or eligibility checks. Always follow the instructions shown in the official application.
Why Is the Nusuk App Useful for Pilgrims?
Preparing for Hajj or Umrah involves many arrangements, and having important information in one place can make the experience easier.
The Nusuk App helps pilgrims by bringing together several useful services, including permits, bookings, religious resources, and digital guidance.
Here are some reasons why it can be a helpful companion:
- Convenience: Access multiple services through one application.
- Better preparation: Find important information before starting your journey.
- Easy access: Explore religious resources and pilgrimage guidance.
- Time management: Check available appointments and manage bookings.
- Digital assistance: Get help finding information through AI-powered services.
- Improved navigation: Use digital maps to explore important locations and facilities.
These services are part of the Ministry of Hajj and Umrah's continued efforts to improve the experience of pilgrims through digital innovation.
Make Nusuk Part of Your Pilgrimage Preparation
Hajj and Umrah are important spiritual journeys that deserve careful preparation. Along with understanding the rituals, pilgrims need reliable information and access to services that support their visit.
Under the supervision of the Ministry of Hajj and Umrah, the Nusuk platform continues to bring together digital services that help Muslims manage important arrangements, explore religious guidance, and stay informed throughout their journey.
Whether you are preparing for your first Umrah, planning for Hajj, or visiting the Prophet's Mosque in Madinah, Nusuk can be a helpful digital companion.
Download the Nusuk App and explore the services designed to support your spiritual journey.